Friday 23 July 2010

BMI sends out diamond club emails to wrong members

A simple mistake: BMI (British midland Airways) sent all of its Diamond Club members an email this morning - but, they sent the wrong data in the emails so that:
  • emails are addressed to the right individual who owns the email address
  • have the wrong diamond club information, including membership number
  • but have direct HTTP GET links to update promotional choices for the incorrect diamond club account
So, I rang them up and the telephone operator even told me the name of the account holder whose information i received. So, I'm sorry Mr Mason - when I clicked on http://bmi-email.co.uk/re?l=5uh9yaI1nklj0xI1I5sdpup&req=dcnumber%3D00000710196 - I opted for your account to receive status miles instead of destination miles...